Every Love Crystals order is sent with Australia Post, tracked from the moment it leaves our hands.

Find your tracking number

When your parcel is dispatched, we email you a tracking number along with an estimated delivery date. Look for a message from us with "on the way" in the subject line.

The tracking number is a link — tap it and it takes you straight to Australia Post.

Can't find the email? Check your spam or promotions folder — it sometimes lands there.

Track it

Enter your tracking number on the Australia Post website. You don't need an account with us to do this.

Track with Australia Post

Or check your order status here

If you created an account when ordering, you can see the status of every order you've placed with us.

View your orders

How long it should take

We pack and dispatch within 1–3 business days. After that:

Metro areas Other areas
Standard Up to 4 business days Up to 6 business days
Express Next business day Up to 3 business days

These are Australia Post estimates, not guarantees. Delays happen, especially around the holidays. Full details on our shipping page.

Something's not right

Tracking hasn't updated in days

Scans can stall between depots, especially over weekends. If nothing moves for more than three business days, tell us and we'll chase it.

It says delivered, but nothing arrived

Check with your neighbours and around your property first — parcels are sometimes left in unexpected places. If it's genuinely missing, get in touch and we'll lodge an enquiry with Australia Post.

I never received a tracking number

Message us with your order number and we'll resend it.

We really don't like it when parcels go missing. If something's wrong, tell us — we'll do everything we can.

Get in touch