Love Crystals operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Love Crystals is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Information we collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified.

Depending on how you interact with the Services, we may collect or process:

• Contact details — your name, address, billing address, shipping address, phone number, and email address
• Financial information — payment card information, financial account information, transaction details, form of payment, and payment confirmation
• Account information — your username, password, security questions, preferences and settings
• Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions
• Communications with us — information you include when contacting us, for example a customer support enquiry
• Device information — your device, browser, network connection, IP address, and other unique identifiers
• Usage information — how and when you interact with or navigate the Services

Where the information comes from

• Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide us with your information
• Automatically through the Services — from your device when you visit our website, and through cookies and similar technologies
• From our service providers — when we engage them to enable certain technology, or when they collect or process information on our behalf
• From our partners or other third parties

How we use your information

To provide, tailor and improve the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send notifications about your account, process returns and exchanges, manage your account, arrange shipping, enable you to post reviews, and create a customised shopping experience such as recommending products related to your purchases.

Marketing and advertising. To send marketing and promotional communications by email, text message or post, and to show you online advertisements for products or services — including based on items you previously purchased or added to your cart.

Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend you do not share your username or password with anyone.

Communicating with you. To provide customer support, respond to you, and maintain our business relationship.

Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How we disclose your information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

• With Shopify, vendors and other third parties who perform services on our behalf — such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping
• With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy notices
• When you direct or consent to disclosure of certain information to third parties, such as to ship you products, or through your use of social media widgets or login integrations
• With our affiliates or otherwise within our corporate group
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce applicable terms, and to protect or defend our rights and the rights of our users

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.

To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights.

To learn more, see the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third party websites and links

The Services may link to websites or platforms operated by third parties. If you follow links to sites not controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy or reliability of information found there.

Information you provide on public or semi-public venues, including third-party social platforms, may be viewable by others without limitation as to its use. Our inclusion of links does not imply endorsement.

Children's information

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below and we will delete it.

As of the date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend you do not use unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Access — request access to the personal information we hold about you
• Deletion — request that we delete personal information we maintain about you
• Correction — request that we correct inaccurate personal information
• Portability — receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances
• Communication preferences — opt out of promotional emails at any time using the unsubscribe link in any email. We may still send non-promotional emails about your account or orders

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing a request. You may designate an authorised agent to make requests on your behalf, provided the agent supplies proof of your authorisation.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below — we'd genuinely rather hear from you and fix it.

If you are in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you live elsewhere, you may lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in, including in countries where Shopify and our service providers operate.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for other operational, legal or regulatory reasons. We will post the revised policy on this page, update the "last updated" date, and provide notice where required by law.

Contact

If you have questions about our privacy practices or this policy, or would like to exercise any of your rights, get in touch:

Email — info@lovecrystals.com.au
ABN — 95 210 292 435
Location — Gold Coast, Queensland, Australia