We ship within Australia only. We're not able to send overseas at this time.

Free standard shipping on orders over $100. Below that, standard is $10.90–$13.90 and express is $14.90–$17.90 depending on your order value. Express on orders over $100 is $9.90.

Shipping is calculated at checkout before you pay. Full breakdown on our shipping page.

Please allow 1–3 business days for us to pack and dispatch. We're a small team and every parcel is packed by hand.

Once it's posted: standard takes up to 4 business days in metro areas and up to 6 elsewhere. Express is next business day in metro, up to 3 days elsewhere. These are Australia Post estimates, not guarantees.

Yes. Every order includes a tracking number, emailed to you once your parcel leaves us. You can also check the status any time in your account.

If it hasn't shipped yet, usually yes. Message us as soon as you can with your order number and what you'd like changed. Once a parcel is with Australia Post, we can't change it.

Check your tracking first — delays happen, especially around holidays. If tracking has stalled or shows delivered but nothing arrived, tell us and we'll chase it up with Australia Post.

From all over the world. Amethyst from Brazil, larimar from the Caribbean, lapis from Afghanistan, jasper from right here in Australia — each stone comes from wherever the earth made it.

We work with suppliers we've built relationships with over the years, and Sheri selects every piece by hand before it's listed. Nothing arrives here by algorithm.

Sheri · certified holistic practitioner

Not exactly, and that's the point. Every crystal is a natural stone — colour, size, shape, inclusions and surface marks vary from piece to piece.

Where a product is one-of-a-kind, the photo is of that exact piece. Where we carry multiples, the photo is representative and yours will be similar but not identical.

Two ways. You can shop by intention — start with what you need rather than what it's called — or take our crystal quiz, which takes about two minutes.

Honestly, though? Most people are drawn to a stone before they can explain why. If one keeps pulling your eye back, that's usually your answer.

Sheri · certified holistic practitioner

Almost all of them, yes. Some are polished, carved or tumbled — that's shaping, not altering the stone.

A few pieces are treated or man-made by nature of what they are: aura quartz is bonded with metal vapour to create the iridescence, and opalite is a glass. Where that's the case, it's stated in the product description. We won't sell you something as natural when it isn't.

Sheri, a certified holistic practitioner with training in kinesiology, crystal healing and chakra work. Every piece is selected by hand, cleansed and charged before it's packed.

There's no warehouse and no dropshipping. Everything you see is stock we physically hold. More about us.

Possibly. Tell us what you're after and we'll see whether we can source it. Send us a message.

Three methods that are safe for almost any stone: smoke (sage or palo santo), sound (a bell or singing bowl), or moonlight overnight.

Be careful with water and salt. Some crystals — selenite and halite among them — dissolve or lose their surface. If you're not sure about your stone, use one of the three methods above.

Sheri · certified holistic practitioner

There's no rule. Many people cleanse when a stone feels heavy or dull, after using it through something difficult, or simply at the full moon. Trust what you notice.

Sheri · certified holistic practitioner

It means giving the stone a clear intention so it works with you rather than sitting as decoration. Hold it, breathe, and state what you'd like it to support — out loud or silently.

Do it after cleansing, before first use. Programming isn't magic. It's attention — and attention, when it's sincere, is powerful.

Sheri · certified holistic practitioner

Some can. Amethyst, rose quartz, citrine and fluorite may lose colour with prolonged direct sun. Indirect light is safer for long-term display.

Crystals are natural and fragile — sometimes it's simply physics. Many practitioners read a spontaneous break as the stone having completed its work with you. Either way, it isn't a fault in the piece.

If it arrived broken, that's different — see returns below.

Sheri · certified holistic practitioner

Yes — within 30 days, unused and in its original packaging. Return shipping is at your cost. Sale items, gift cards and Pre Loved pieces are excluded.

Full details on our refund policy.

Send us a photo of the item and the packaging within 60 days, along with your order number, and we'll replace it or refund you — your choice. You won't pay return shipping on a damaged or incorrect item.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. We also offer Afterpay and Zip if you'd rather pay in instalments.

Your card details are never stored on our servers — they go straight to our payment provider.

Allow 7–14 days from when your return reaches us. We refund to your original payment method and email you once it's sent from our end. After that, timing is with your bank.

We only collect what we need to process your order and, if you've opted in, to send you emails. You can unsubscribe any time, and you can ask us to delete your data. See our privacy policy.