First, about natural variation

Every crystal we sell is a natural stone, formed over thousands of years. No two are identical.

Colour, size, shape, inclusions, surface marks and natural fractures will vary from piece to piece — and from the photograph. Where a product is one-of-a-kind, the photo is of that exact piece. Where we carry multiples, the photo is representative, and yours will be similar but not identical.

This variation isn't a fault. It's what makes the stone yours. But if what arrives feels genuinely different from what you expected, get in touch and we'll sort it out.

Change of mind

You can return an item for a full refund within 30 days of receiving your order.

• The item must be unused and in its original packaging, including any stickers or gifts that came with it.
• Return shipping is at your cost. We refund the price of the item, not the original or return postage.
• Email us first so we can give you the return address and keep an eye out for your parcel.

We can't accept change-of-mind returns on sale items, gift cards, or anything from our Pre Loved collection.

Damaged, faulty or wrong item

Crystals are fragile and the post is not always gentle. If your order arrives broken, faulty, or isn't what you ordered, contact us within 60 days and we'll replace it or refund you — your choice.

Send us the following so we can act quickly:

• Your order number
• Which item is affected
• A short description of the problem
• Clear photos of the item and the packaging it arrived in

You won't need to pay return shipping on a damaged or incorrect item.

How refunds work

Once we've received and checked your return, we'll process the refund to your original payment method. We're not able to refund to a different card or account.

Allow 7–14 days from when the parcel reaches us for the refund to appear. We'll email you as soon as it's been sent from our end — after that, the timing is with your bank.

Changing an order before it ships

If your order hasn't been sent yet and you'd like to add something, swap an item, or fix an address, message us as soon as you can. We're usually able to help, and any difference in cost is invoiced or refunded.

Once a parcel is with Australia Post, we can't change it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major problem, you're entitled to a repair, replacement or refund — and to compensation for any other reasonably foreseeable loss or damage.

The 30-day change-of-mind window above is something we offer on top of that, not instead of it.