REFUND & RETURNS

ITEMS ARE SOLD AS IS.

There are no refunds unless the product description has misrepresented the piece. Our crystals come all natural, so fractures may occur during handling. If your item has arrives damaged please send us an email.

Most orders are shipped within 1-2 days so if you need to cancel your order for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.

 

We comply with QLD Office of Fair Trading regulations on refunds. It states we are not required to provide a refund or replacement if you change your mind. However we understand sometimes you might find another item you like more. if your order has not been shipped, we are happy to swap products around.

 
We are not required to provide a refund or replacement if you change your mind. If you decide to cancel your order before it is shipped you will incurre a 10% cancellation fee.
If your order is damaged during transit, we will provide a replacement of the same or similar product. if you would prefer, we are happy to offer a store credit and you can purchase whatever your heart desires!
​We ask you to please return the damaged products in a safe and secure manner using a trackable shipping method at your own cost. Upon receiving the item, we will refund your shipping costs.