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Refund Policy
We will refund your order to the original payment method once it has been processed at the warehouse.
- Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
- We are unable to refund purchases to a different payment method than the one used to purchase the items.
Faulty items / Broken piece
In the event you have received a faulty item, please contact info@lovecrystals.co within 60 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence